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- Daily Industry Report - October 20
Daily Industry Report - October 20

Your summary of the Voluntary and Healthcare Industry’s most relevant and breaking news; brought to you by the Health & Voluntary Benefits Association®
Jake Velie, CPT | Robert S. Shestack, CCSS, CVBS, CFF |
Journalist Becomes the Story: Dan Cook’s Brush with a False Cancer Diagnosis
By Bruce Shutan – Dan Cook, a veteran journalist in Portland, Oregon who has written about health care for 11 years, knew enough about his subject to navigate the complexity of his own care in 2024. What he didn’t anticipate, however, was how a serious medical misdiagnosis left him reeling for a harrowing two-month period last summer. As he contemplated his mortality at age 74, Cook suddenly became immersed in the kind of patient drama he’d often chronicle as a freelancer for BenefitsPRO whose articles served as cautionary tales to those who sold and helped design employer-provided group health plans. Read Full Article...
HVBA Article Summary
Medical Misdiagnosis and Patient Experience: Dan Cook experienced a false diagnosis of fourth-stage prostate cancer due to an MRI tech’s error, which led to a prolonged period of anxiety, depression, and neglect. His case highlights the critical impact of poor communication, inadequate triage, and lack of sensitivity in healthcare, especially towards older patients. The misdiagnosis caused significant emotional distress for Cook and his family, illustrating the human cost of medical errors.
Challenges in Navigating Healthcare System: Despite being knowledgeable about healthcare, Cook faced long delays in getting appropriate care, including a six-week wait for a urologist appointment and difficulties obtaining anxiety medication. His experience underscores the challenges patients face in accessing timely specialist care and the importance of patient advocacy. The involvement of nurse advocates was crucial in coordinating his care and ensuring he received proper attention.
Importance of Patient Advocacy and Systemic Issues: Cook’s ordeal demonstrates the necessity for patients, especially older adults, to advocate for themselves within a complex and sometimes indifferent healthcare system. He advises others to seek specialists like gerontologists and stresses the need for better communication and bedside manner from medical professionals. His story also raises questions about systemic issues such as ageism, the handling of diagnostic information, and the role of insurance in patient care.
HVBA Poll Question - Please share your insightsThe U.S. plans to impose a 100% tariff on imported branded/patented drugs unless companies build production plants locally. How do you think this policy would most likely affect people? |
Our last poll results are in!
40.69%
Of Daily Industry Report readers who participated in our last polling question, when asked, “Which of the platforms below are you using in your organization?” responded that they are using “Guidewire.”
23.45% of respondents reported that they use “Oracle,” while 16.55% use “Sapiens,” and 8.28% of poll participants use “Majesco.” The remaining 11.03% reported that their organization uses some other platform.
Have a poll question you’d like to suggest? Let us know!
Life insurers rush to take advantage of AI’s potential
By John Hilton – When its impact is considered in one word, artificial intelligence equates to efficiency. The insurance world is full of tasks that can be made more efficient, from customer service on the front end to underwriting on the back end. So, it’s not surprising that AI is a natural fit for the insurance industry. Eighty-two percent of insurance executives said AI is a top priority at their companies, according to a Roots survey from earlier this year. Read Full Article...
HVBA Article Summary
Widespread AI Adoption in Insurance: A significant majority of insurance executives, 82%, consider AI a top priority, and over 90% of insurers are actively exploring or using AI technologies. Despite this enthusiasm, only 22% have successfully deployed AI solutions in production, indicating challenges in implementation. This trend shows the industry's commitment to leveraging AI for efficiency but also highlights the hurdles in fully integrating these technologies.
AI's Impact on Efficiency and Fairness: AI is enhancing insurance processes by improving accuracy and efficiency, particularly in areas like underwriting and pricing. The use of telematics, which collects detailed driving data, has increased to 82% among commercial insurers, leading to fewer crashes and claims. However, concerns exist about potential biases in data interpretation, such as socioeconomic or geographic factors influencing risk assessments, which insurers need to address carefully.
Regulatory and Legal Challenges: Regulators are still catching up with the rapid AI integration, with 24 states adopting a model bulletin on AI use in insurance. Legal experts emphasize the importance of governance, risk management, and developing robust testing protocols to mitigate legal risks. Additionally, consumer data protection and consent are critical issues, as insurers must navigate complex laws regarding data collection, storage, and third-party responsibilities.
North Carolina wipes out over $6.5B in medical debt for millions
By Alan Goforth – The North Carolina Medical Relief Program is eliminating more than $6.5 billion in medical debt for around 2.5 million residents, which exceeds initial projections. Hospitals already have sent at least 225,000 letters informing individuals that their debt has been erased, with more letters to be sent in coming months and years. “Medical debt is a tremendous weight, keeping so many families from financial security, and, unlike most other forms of debt, it’s not a choice," Democratic Gov. Josh Stein said in announcing the debt relief earlier this week. "Today’s announcement will free people from financial stress so they can focus on getting healthy.” Read Full Article... (Subscription required)
HVBA Article Summary
Scope and Scale of Debt Relief: The North Carolina Medical Relief Program is erasing over $6.5 billion in medical debt for approximately 2.5 million residents, surpassing initial expectations. Hospitals have already notified at least 225,000 individuals about their debt forgiveness, with plans to send more notifications in the future. This large-scale debt relief effort aims to alleviate the financial burden on many families across the state.
Eligibility and Conditions: The program targets medical debt deemed uncollectible dating back to January 1, 2014, for Medicaid enrollees and individuals with incomes at or below 350% of the federal poverty level or whose medical debt exceeds 5% of their annual income. Participating hospitals have agreed to discount bills by 50% to 100% for patients with incomes at or below 300% of the federal poverty level, conduct automatic financial assistance enrollment, refrain from selling qualifying debt to collectors, and avoid reporting such debt to credit agencies. These measures collectively aim to protect vulnerable populations from the negative impacts of medical debt.
Collaborative and Regulatory Framework: The initiative is a collaboration between the North Carolina Department of Health and Human Services, the non-profit Undue Medical Debt, and nearly 100 acute-care hospitals statewide. The Centers for Medicare & Medicaid Services approved the use of medical debt relief policies as a condition for hospitals to receive enhanced payments under the Healthcare Access and Stabilization Program, which coincided with Medicaid expansion. This regulatory support incentivizes hospitals to adopt more generous charity care policies and participate in debt relief efforts, highlighting a systemic approach to addressing medical debt.
Axios Future of Health Care - 1 big thing: Unsubsidized health insurance is unaffordable
By Caitlin Owens – Something big is being missed in the congressional showdown over enhanced Affordable Care Act subsidies: Health insurance premiums are eye-wateringly expensive for the average person without some kind of subsidy. Why it matters: Health care in the U.S. is expensive, we know, we've all heard it a million times. But most of us don't really feel its full expense, which removes a lot of the urgency to truly address health care costs. - Whether it's through government tax credits or employer premium assistance, most Americans with private health insurance don't pay the entirety of their premium. - But we're all paying the freight one way or another, either through taxes or paycheck deductions. Read Full Article...
HVBA Article Summary
High Cost of Unsubsidized Health Insurance: The article highlights that without subsidies, health insurance premiums are prohibitively expensive for many Americans. For example, the average premium for a benchmark ACA plan is nearly $6,000 annually, while employer-sponsored plans average almost $9,000. This cost burden can represent a significant portion of pretax income, especially for families, making insurance unaffordable for many without financial assistance.
Impact of Subsidy Expiration: The expiration of enhanced ACA subsidies from the pandemic era could lead to millions facing steep premium increases and potentially opting out of coverage. While this would revert the ACA to its original subsidy structure, it raises questions about the law's affordability and sustainability. The article notes that premium increases are also expected in employer-sponsored plans, with many employers planning to shift more costs to employees through higher out-of-pocket expenses.
Limited Options for Systemic Reform: Policymakers currently face a choice between continuing disputes over subsidy funding or pursuing broader health care system reforms. The article suggests that significant systemic changes are unlikely in the near term, implying that premium affordability challenges will persist. This situation underscores the complexity of addressing health care costs and the political challenges involved in reform efforts.
Federal employees face another double-digit health premium hike
By Joel Kranc – The Office of Personnel Management (OPM) says the 2025 Federal Benefits Open Season will be held from November 10 through December 8, 2025. The 2026 plans and premiums for Federal Employees Health Benefits (FEHB) Program, Postal Service Health Benefits (PSHB) Program, and Federal Employees Dental and Vision Insurance Program (FEDVIP) are now available for review. FEHB participants will pay an average of 12.3% more toward their insurance premiums starting in January 2026, an average of $26.40 more per pay period. The upcoming 12.3% premium spike follows other increases recently for FEHB enrollees. Federal employees saw an average of a 13.5% increase for the 2025 plan year, the largest year-over-year increase in more than 10 years. Read Full Article... (Subscription required)
HVBA Article Summary
Significant Premium Increases for Federal Employees: Federal Employees Health Benefits (FEHB) participants will face an average premium increase of 12.3% starting January 2026, which translates to about $26.40 more per pay period. This increase follows a 13.5% rise in 2025, the largest in over a decade, as well as notable increases in 2023 and 2024. These consecutive hikes highlight the growing cost burden on federal employees for health insurance coverage.
OPM's Response to Rising Healthcare Costs: Shane Stevens, OPM Associate Director of Healthcare and Insurance, acknowledges that the current rate of healthcare expense growth is unsustainable. OPM plans to address this by targeting waste, fraud, and abuse within the programs and shifting toward a preventive, health-first approach. While these initiatives will take time to implement, the goal is to improve care quality and affordability for federal employees and retirees.
Program Participation and Government Contributions: For 2026, the FEHB Program includes 47 carriers offering 132 plan options, with additional options available through the Postal Service Health Benefits and Federal Employees Dental and Vision Insurance Programs. The government’s maximum biweekly contribution covers approximately 72% of the weighted average premiums, varying by enrollment type. Despite government contributions, the rising premiums mean higher out-of-pocket costs for many federal employees.
Semaglutide Targets Fat While Protecting Muscle Mass
By Shrabasti Bhattacharya – Once-weekly semaglutide 2.4 mg led to significant decreases in body weight and fat mass over 12 months while preserving lean mass and improved muscle function in adults with obesity. Weight and fat loss were more pronounced in women and in patients with prior bariatric surgery. Read Full Article...
HVBA Article Summary
Significant Weight and Fat Loss with Semaglutide: The study involving 106 adults with obesity showed that once-weekly semaglutide 2.4 mg resulted in a mean body weight reduction of 12.7% after 12 months. Total fat mass decreased by 18.9% over the same period, indicating a substantial loss of fat while the lean mass stabilized after an initial decline. These results highlight semaglutide's effectiveness in targeting fat reduction in obese patients.
Preservation and Improvement of Muscle Function: Despite initial lean mass loss, semaglutide treatment preserved muscle mass by month 12 and significantly improved muscle function, as evidenced by a 4.1 kg increase in handgrip strength. Additionally, the prevalence of sarcopenic obesity decreased from 49% to 33%, and resting energy expenditure normalized to lean mass increased, suggesting enhanced metabolic efficiency and muscle health during treatment.
Variability in Response Among Patient Subgroups: Women and patients with prior bariatric surgery experienced greater reductions in body weight and fat mass compared to others. Conversely, patients with type 2 diabetes or prior GLP-1 use showed attenuated responses to semaglutide. These findings underscore the importance of considering patient characteristics when predicting treatment outcomes with semaglutide.

Workers value pay, work satisfaction more than health benefits
By Allison Bell – Typical workers want good health benefits — but they say they care more about pay and having a pleasant workday more than their health benefits. Aflac revealed workers' lukewarm interest in health benefits in their recent survey of about 2,000 U.S. workers. Aflac focuses on the sale of supplemental life and health benefits at the worksite, and most of its employee survey questions focused on topics such as how well employees feel as if they understand their health benefits, how prepared they are to handle emergency bills and what kinds of voluntary insurance benefits they might buy. But the company also asked the employees to rank the importance of the factors they consider when they're evaluating a new job opportunity. Read Full Article... (Subscription required)
HVBA Article Summary
Workers Prioritize Pay and Work Satisfaction Over Health Benefits: According to a recent Aflac survey of about 2,000 U.S. workers, 56% ranked pay as the most important factor when evaluating job opportunities, while only 8% ranked health benefits first. Other factors such as work-life balance, job security, and fulfilling work were also ranked higher than health benefits by a significant portion of respondents. This suggests that while health benefits are valued, they are not the primary consideration for most workers when choosing jobs.
Health Benefits Still Hold Secondary Importance: Although only a small percentage ranked health benefits as the top priority, 38% included it in their top three factors, placing it second overall. Employers should recognize that employees with serious health conditions rely heavily on good health benefits, which can contribute to maintaining a healthy and productive workforce. However, the general workforce tends to prioritize immediate job-related factors like pay and work environment over benefits.
Implications for Employer-Sponsored Health Plans: The survey results may help explain the decline in the U.S. civilian worker health benefits take-up rate, which fell from 73% in 2019 to 65% recently. Public health policymakers emphasize the importance of employer-sponsored health benefits to support healthcare resources, but many healthy workers appear to prioritize other job attributes. Employers may need to balance offering competitive pay and work conditions alongside health benefits to attract and retain talent effectively.